Refund policy

50-Day Return Period

You may request a return within 50 days from the date you receive your order.

In other words, items may be returned within 50 days of receipt as long as they meet the return conditions below.

Return Conditions

To be eligible for a return, the product should be:

• Unused and in its original condition
• Free from obvious signs of wear or use
• Returned with original tags, where applicable
• Returned with the original product packaging when reasonably available
• In a condition that allows the product to be resold

We accept eligible returns for both:

• Buyer's remorse / change of mind
• Non-defective products

We also accept returns for products that arrive defective or do not match the product ordered, subject to verification.

Non-Returnable Items

The following items are generally not eligible for return:

• Clearance items
• Final-sale items
• Products specifically marked as non-returnable on the product page
• Products that have been used, worn, washed, altered, or damaged after delivery
• Products returned without required original tags where the tags were supplied
• Products returned after the 50-day return period

If a product is specifically identified as non-returnable before purchase, that restriction will apply to the order.

How to Request a Return

To start a return:

Step 1 — Contact us

Email service@hongshield.com or use the Contact Us page on our website.

Step 2 — Provide your order information

Please include:

• Order number
• Product name
• Reason for the return
• Photos, if the product is defective or damaged

Step 3 — Wait for return instructions

Our customer service team will review the request and provide return instructions if the return is approved.

Step 4 — Send the product back

We will provide a prepaid return label when a return label is applicable.

For standard returns caused by a change of mind or other non-defective reasons, the actual return shipping cost may be deducted from the refund.

Return Shipping Fees

For ordinary returns, including buyer's remorse or a change of mind, the customer is responsible for the return shipping cost.

HongShield does not charge a restocking fee or other return handling fee.

Where HongShield provides a prepaid return label for a standard return, the actual return shipping cost associated with that label may be deducted from the refund amount.

If the product is:

• Defective;
• Damaged before delivery; or
• Incorrectly shipped by HongShield,

HongShield will cover the applicable return shipping cost.

If the customer has already paid the return shipping cost for an eligible defective or incorrect item, we may reimburse the actual reasonable return shipping cost after receiving appropriate proof of payment.

Inspection & Refund Processing

Once the returned product is received, HongShield will inspect the item.

Eligible refunds are normally processed within 5 business days after the returned product has been received and inspected.

Refunds are issued to the original payment method used for the order.

Depending on the payment provider or financial institution, additional processing time may be required before the refunded amount appears in the customer's account.

We do not deduct a restocking fee from approved refunds.

Exchanges

Exchanges are supported.

If you need a different size or an eligible replacement, please contact us within the 50-day return period.

For an exchange request, please provide your order number and the product you would like to exchange.

The replacement will be arranged after the original product is returned and reviewed, unless customer service confirms another arrangement.

If the requested replacement is unavailable, we may offer another suitable solution, including a refund.

Partial Returns

Partial returns are allowed when only some items from an order need to be returned.

The refund will be based on the eligible returned items and applicable shipping charges or deductions under this policy.

If an order originally qualified for free shipping and the remaining items no longer meet the applicable free-shipping threshold after a partial return, any applicable shipping adjustment may be reflected in the refund where permitted.

Lost or Damaged Return Packages

Customers should keep the tracking information and proof of shipment for returned packages.

If a return package is lost or seriously damaged during transportation, please contact us as soon as possible and provide:

• Order number
• Return tracking number
• Shipping receipt or proof of shipment
• Photos of the package, if available

We will review the information and work with the customer and carrier to determine the appropriate resolution.

Refunds for Defective Products

If you receive a defective product, please contact us promptly and provide photographs or other information showing the issue.

Depending on the situation, we may offer:

• A replacement;
• An exchange;
• A refund; or
• Another reasonable solution agreed with the customer.

The specific resolution depends on the condition of the product and the circumstances of the order.

Contact Us About a Return

Email: service@hongshield.com
Phone: +1 (303) 281-4529

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

U.S. Address:
HongShield
1550 E 73rd Ave, Suite D
Denver, CO 80229
United States